Return & Exchanges

Refunds, Returns, and Other Sexy Logistics

aka: The part no one wants to read but everyone needs to know

We keep things fast around here.. like vibrator-on-level-3 fast. So once your order is submitted, it’s already off and running to our warehouse babes. That means your card is charged immediately and we can’t hit pause or cancel once it's in motion. Double (triple!) check your cart before checking out (especially for sizes, colors, and types) because we don’t have a rewind button.

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Exchanges + Warranty Stuff

If you think your toy is acting up (rude), we’ve got your back. Shoot us a message at courtneyhurin@empowerotica.com and request an RMA number. Be sure to include your order number and the reason for the request (bonus points if you include a photo of the issue because we will likely ask for it at some point!). We’ll get back to you within 24 hours and do our best to process things within 5 business days. Please note: expedited shipping costs are non-refundable (we already paid to hustle it to you).

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ALL SALES ARE FINAL — No Returns on Sex Toys, Lube, or Body Products

Because let’s be real: once a toy leaves our warehouse, it’s officially considered yours. (And for health/safety reasons, we can’t take it back.)
BUT if something’s genuinely broken, we’ll absolutely help you get it swapped or replaced within 7 days of delivery. (Yeah, our return window is short- we run a tight, clean ship.)

⚠️ We do NOT offer returns or exchanges for lube, oils, body products, or toys that just didn’t vibe with you. (Pun intended.) We’ll only offer a store credit for truly defective products, not buyer’s remorse.

And if it’s a toy with a manufacturer warranty, we’ll point you in the right direction and help you get what you need.

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Apparel

No returns on lingerie, apparel, or sexy outfits unless something arrives defective. In that case, we’ll send a replacement or store credit.

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Got the wrong thing? Missing something?

Email us at courtneyhurin@empowerotica.com within 48 hours of delivery. Send your order number and a photo of what you received, and we’ll fix it fast.

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Changed your mind after you ordered?

Once your order is in, it’s locked and loaded. We don’t cancel orders post-submission.
BUT you may refuse the package at delivery, or send the unopened box back to us marked RETURN TO SENDER, we’ll issue a refund minus a 20% restocking fee (after confirming it’s still sealed + unused). Shipping fees are non-refundable.

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Customer Support That Doesn’t Ghost You

You can email us anytime (we’re up late, too). Our team responds within 24 hours and we promise to keep it human, kind, and efficient.